$ whoami
> Adrian Capildeo

$ cat meta.json
name: Adrian Capildeo
role: IT Support and Network Engineer

$ less cv.txt

Summary
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IT Support and Network Engineer with over 5 years of experience across
enterprise and field roles. Skilled in support, troubleshooting, and
network engineering with a focus on reliability, detail, and service.

Skills
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- Windows / macOS / Linux
- Active Directory / M365
- ITIL / ServiceNow / Jira
- Network testing (TDR / OTDR)
- VPN & remote support
- Hardware & software fix

Certifications
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CCNA
eJPT
CompTIA Security+
CEH
Google / Microsoft / IBM Cybersecurity
Palo Alto Networks
Azure Fundamentals
AWS Fundamentals

Education
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University of Greenwich — BSc Computer Science
HND Computer Science / IT
Diploma — Telecommunications

Experience
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Sky (Service Desk)              Jul 2022 – Jan 2024
- 1st-line support via phone, email, chat
- Windows, macOS, Linux, mobile
- ServiceNow & Jira, ITIL process
- Software installs, compliance
- Cut response time ~10%

BT (Network Eng)      Mar 2019 – Jul 2022
- Diagnosed fibre/copper faults
- TDR / OTDR / RaBit / Artisan
- Installs, repairs, callouts
- Audit-ready documentation
- Helped reduce rollout delays

ISS-Facilities (IT Support)     Feb 2016 – Dec 2018
- Deskside & remote support
- SCCM / RDP deployments
- AD / M365 user admin
- Printer uptime improved
- Ticket escalation & fixes

NHS (IT Security Intern)        Jan 2013 – Mar 2013
- Network traffic analysis
- SIEM / IPS / DLP monitoring
- Endpoint patching & rollouts
- Built secure clinical systems
- Shadowed security analysts