$ whoami
> Adrian Capildeo

$ cat meta.json
name: Adrian Capildeo
role: Network Engineer

$ less cv.txt

Summary
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Network Engineer with 5+ years of experience across enterprise
environments including BT, Openreach and the NHS. Skilled in
telecommunications, IT support, network diagnostics, and
self-taught cybersecurity practices.

Skills
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- Windows / macOS / Linux support
- Office 365
- Exchange & data centre cabling
- Servers
- Network configuration & cable testing
- Hardware & software troubleshooting
- VPN configuration & remote support

Certifications
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CCNA
eJPT (Junior Penetration Tester)
CompTIA Security+
CEHv12
Google Cybersecurity Certificate
Microsoft Cybersecurity Certification
IBM Cybersecurity Certificate
Palo Alto Networks Certification
Azure Fundamentals Certification
AWS Fundamentals Certification

Education
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University of Greenwich — Computer Science      2014 – 2016
Higher National Diploma — IT and Computing      2011 – 2013
Diploma — Telecommunications                    2019 – 2020

Experience
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Mercor Intelligence (Contract)    Jul 2026 – Sep 2026
  Data Analysis
  - Graded AI outputs for accuracy and format compliance
  - Traced hallucinations and fixed low-quality responses
  - Wrote training data and edge-case reasoning prompts
  - Turned model performance data into slide decks
  - Ran daily data updates and triage over Slack

BT Openreach                      Feb 2024 – Dec 2025
  Fibre Specialist
  - End-to-end installs, fusion splicing, repairs
  - Exchanges and large residential blocks
  - Light-loss testing to validate link integrity
  - Infrastructure testing and maintenance
  - Audit- and safety-compliant documentation

Sky (Contract)                    Jul 2022 – Jan 2024
  Service Desk Analyst
  - 1st-line support via phone, email, chat
  - Hardware, OS and network fault resolution
  - Jira ticket queue ownership and tracking
  - AV / conferencing readiness for meeting rooms
  - Incident triage to hold SLA targets

BT Openreach                      Mar 2019 – Jul 2022
  Network Engineer
  - Diagnosed copper and fibre faults (TDR / OTDR)
  - Installs, repairs and emergency callouts
  - Copper/fibre cabling across exchanges and field
  - Worked with planning and customer service teams
  - Audit-ready compliance documentation

ISS Facilities                    Feb 2016 – Dec 2018
  IT Support Technician
  - 1st-line and deskside support (Windows / macOS)
  - ITIL incident management and escalation
  - RDP remote access; VoIP managed over SCCP
  - AD user accounts and access control
  - MS Office, antivirus and enterprise app support

NHS (Internship)                  Jan 2013 – Mar 2013
  IT Security Intern
  - Network traffic analysis
  - SIEM / IPS / DLP monitoring
  - Endpoint patching and rollouts
  - Supported secure clinical systems
  - Shadowed security analysts